gubby Casino & Sportsbook Data Care

This page describes what we collect when you use gubby and how we keep that data protected. We take privacy seriously because your personal information—email, identity documents, payment details—powers everything on our platform. From account verification to withdrawal processing via DANA, e-wallet, mobile banking, or local payment virtual accounts, we handle your data with care.

Our privacy practices follow industry standards and local regulations in the jurisdictions where we operate. We do not sell your data to third parties for marketing. We do not share your transaction history publicly. We use your information only for account management, fraud prevention, regulatory compliance, and service improvement.

If you have questions about how we handle your data, or if you want to access, correct, or delete your information, contact our support team. We respond to data-access requests within 14 days.

What We Collect on gubby

Account Information

When you open a gubby account, we collect your email address, phone number, and a password you choose. We also collect your full name, date of birth, and a government-issued identity document (KTP, passport, or equivalent). We store a copy of your identity document and cross-check it against our fraud-prevention database to verify you are who you claim to be.

We also collect your address (home or business) for anti-money-laundering compliance. This information is held securely and accessed only by our account-verification and compliance teams during the onboarding process.

Payment Information

When you deposit funds into gubby, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive a transaction ID, timestamp, and amount from those providers. We do not store your e-wallet password or PIN.

If you use a mobile banking, local payment, online payment, or e-wallet virtual account, we generate a unique account number for you and track transfers to that account. We do not store your main bank account credentials; the virtual account is a separate reference we maintain on your behalf.

Activity Data

We collect records of your activity on gubby: which games you access, when you stake on Liga 1 or Piala AFF matches, how much you deposit and withdraw, and the outcome of each transaction. We also log your login times, IP addresses, and browser type for security purposes. This data helps us detect unusual account behavior and prevent fraud.

We retain transaction records for at least 5 years for regulatory compliance. After that period, we may archive or delete older records. Activity logs (login times, browser info) are typically retained for 12 months unless fraud or a dispute is under investigation.

Communication Data

When you contact our support team—via email, chat, or phone—we record the content of your communication, date, and time. We use these records to resolve your issue and improve our support processes. We may review support conversations to monitor service quality and staff performance.

We collect data only because it serves a specific purpose—verifying your identity, processing your payment, or keeping your account secure. We do not hoard data for speculative uses.

How We Use and Protect Your Data on gubby

Data Use and Sharing

We use your data for the following purposes: (1) to verify your identity and comply with know-your-customer (KYC) regulations; (2) to process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, and bank virtual accounts; (3) to detect and prevent fraud; (4) to respond to legal requests from authorities; and (5) to improve our platform and services.

We share your data with third parties only in these circumstances: payment processors (to complete transactions), fraud-detection services (to flag suspicious activity), and legal or regulatory authorities (when required by law or court order). We do not sell your data to advertisers or marketers. We do not share your transaction history with other users.

Data Security and Storage

We encrypt your data in transit (using HTTPS/TLS) and at rest (using AES-256 or equivalent). Our servers are housed in secure data centres with physical access controls and monitoring. We employ firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

Our servers may be located outside your country. By using gubby, you consent to your data being transferred to and stored in jurisdictions where we operate. These jurisdictions may have different privacy laws than your home country. We ensure data transfers comply with international privacy standards.

Your Rights Over Your Data

You have the right to access your personal data held on gubby. Submit a request to our support team, and we will provide a copy of your information within 14 days. You have the right to request correction of inaccurate data—for example, if your address has changed, you can update it in your Account settings or ask our support team to do so.

You have the right to request deletion of your data, subject to legal and compliance requirements. If you ask us to delete your account, we will anonymize or delete your personal information where possible. However, we may retain transaction records and identity documents for regulatory compliance and fraud prevention for up to 5 years after account closure.

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  Encryption protects your data in transit and at restSecurity 1

  We use industry-standard encryption protocols to protect your information from interception or unauthorized access.

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  Identity verification is mandatory on gubbySecurity 2

  We collect and verify government-issued ID to prevent fraud and comply with anti-money-laundering rules.

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  We do not sell your data to marketersSecurity 3

  Your information is used only for account management, compliance, and fraud prevention.

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  You can request access, correction, or deletionSecurity 4

  Contact our support team to exercise your rights over your personal data within 14 days.

Cookies and Tracking

We use cookies and similar tracking technologies on the gubby website and app to remember your login status, language preference, and session data. These cookies improve your experience and allow us to measure site traffic and usage patterns.

We use both first-party cookies (set by gubby) and third-party cookies (set by analytics services like Google Analytics). You can disable cookies in your browser settings, but some platform features may not work correctly if you do. We respect Do-Not-Track (DNT) browser signals; if you send a DNT signal, we limit analytics tracking on your session.

Changes to This Privacy Policy

We may update this policy at any time. Material changes will be communicated via email or a notice on the gubby platform. Your continued use of our services after such notice constitutes acceptance of the updated policy. If you do not agree to a change, you should close your account.

Contact and Data Protection

If you have questions about our privacy practices, wish to exercise your rights, or have a complaint about how we handle your data, contact our support team in English during standard business hours. Provide your account details and the nature of your concern.

We are committed to protecting your privacy in compliance with applicable laws in jurisdictions where we operate. Our services are available only where local law permits. If you are located in a jurisdiction with special data-protection requirements, we will provide additional protections as required by law.

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