gubby Account & Payment FAQ

To verify your identity on gubby, we require a valid government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or official letter dated within the last three months). We may also ask for a selfie holding your ID to confirm you are the account holder. These documents help us comply with anti-money-laundering regulations and protect your account. Verification typically completes within one business day. If you are in Jakarta, Surabaya, Bandung, or Medan, the process is the same regardless of location. Upload clear, legible images of both sides of your ID and your address document through your account dashboard.

When you open a gubby account, you provide a username, email address, password, mobile phone number, and confirm that you agree to our Terms & Conditions and Privacy Policy. Your email is verified via a confirmation link we send to your inbox. Your mobile number is used for account recovery and support contact. After registration, you complete KYC verification by uploading identity documents. This information is encrypted and stored securely. We do not share your personal data with third parties except where required by law or to process your transactions. Your account is then ready for deposit and access to our football markets, live-dealer tables, slots, and esports selections.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Codes." If you have a code, paste it into the designated field before completing your first deposit. Some codes are valid only for new accounts or during specific periods (for example, around Idul Fitri or Idul Adha). Once you enter a valid code, any associated offer is credited to your account. If a code is not recognized, check that you have copied it correctly and that it has not expired. Our support team can confirm whether a code is active and what terms apply.

To request deletion of your personal data, contact our support team in writing with your account username and email address. We will review your request and respond within 30 days. Note that we may retain certain data for legal, regulatory, or anti-fraud purposes, even after account closure. Transaction records and identity verification documents are kept for compliance with anti-money-laundering laws. Your request will be processed in accordance with our Privacy Policy and applicable data protection regulations. If you wish to close your account without deleting data, you can do so through your account settings.

Yes, we support deposits via online payment, e-wallet, mobile banking, and local payment virtual accounts. When you choose a bank transfer at deposit, we generate a unique virtual account number for your transaction. Transfer the funds from your personal bank account to that virtual account number. The deposit is credited to your gubby account once the bank confirms receipt. Virtual account transfers typically process within one business day. We also accept online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for faster deposits. Choose the method that suits your preference — e-wallets are often instant, while bank transfers may take a few hours. No deposit fees apply on gubby.

If a deposit does not appear in your account within the expected timeframe, first check your bank or e-wallet app to confirm the payment was sent. If the payment was deducted from your account but not credited to gubby, contact our support team with your transaction reference number and bank confirmation. We will investigate and credit your account if the payment was received by our payment processor. For withdrawals, funds are returned to the payment method you used for deposit. If a withdrawal is delayed, check your bank or e-wallet account — some banks process transfers during business hours only. Contact support if a withdrawal has not arrived within the standard processing window. We do not charge withdrawal fees.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are hosted by real dealers in multi-camera studios. You see the dealer and other players in real time and interact via chat. Each hand or spin is conducted live. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games where you spin reels or trigger bonus rounds. Slots offer faster gameplay and lower minimum stakes, while live-dealer tables offer a social experience and direct interaction. Both are available on gubby. Choose based on your preference — some users enjoy the pace of slots, others prefer the live-dealer atmosphere. Both are subject to the same account verification and responsible play guidelines.

Our support team handles inquiries in English during standard business hours. We respond to account questions, deposit and withdrawal issues, game rule clarifications, and technical problems. Contact us through the Help section in your account dashboard or via email. We aim to respond within one business day. For urgent issues, reach out during business hours and we will prioritize your request. Our team can assist with account recovery, payment troubleshooting, and general platform questions. If you have legal or compliance concerns, refer to our Legal Notice and Terms & Conditions pages or contact support for guidance.